A helpdesk is the key appearance of a corporate for the customers along with a worthy source of reference for company’s global audiences. For companies it is necessary to maintain the service levels for their customers with a purpose to meet the expectations with a commitment.
ITServGroup offers flexible and scalable helpdesk services for the corporate. We provide high-level customer services to end users that allow companies to be more focused on the strategic initiatives.
Our Helpdesk Services include:
- Tracking and Reporting Support
- Call Management
- Reporting & Resolution
- Incident support
- Call Tracking
- Hardware Support
- Network Support
- Software Support
- Network Connectivity Support
- Virtual Private Network (VPN)
- Account Management
- Network Connectivity Management
- Correspondence on behalf of client
- Email management
Helpdesk Services’ Benefits
- Professional technical support team is available to support your business
- Support for a specific business application
- High first call resolution (FCR)
- A promise that customers will receive continuous service level that suits your business requirements
- Monitoring and reporting of service level to make better service delivery
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